If anything is unclear or you have more questions feel free to contact our customer support team at by mail at PO BOX 171, CORINDA Q 4075. Stored and used this way, bamboo toothbrush handles will not go mouldy. Bamboo toothbrushes must be stored in a dry non-humid location prior to use, and kept dry between uses. Please note bamboo toothbrush handles can be susceptible to mould if stored incorrectly. Please contact us to arrange a suitable solution. If the product is faulty you have the right under Australian Consumer Law to a refund or replacement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. The money will be refunded to the original payment method you’ve used during the purchase. The product must be unopened and in the same condition that you receive it and undamaged in any way.Īfter we receive your item, our team of professionals will inspect it and process your refund. Share a picture of your project so others can get inspired by your creation Your post will be visible to others on this page and on your own social feed. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. At our discretion we may apply tracking to your parcel and/or require a signature upon delivery as proof of receipt. To keep costs down we do not offer tracking on every parcel.
We ship with Australia Post and other local courier services. We offer flat shipping rates which are applied at the checkout.ĭeliveries are made from 8:30am on Monday-Friday. At The Turtle Tribe, orders are processed within 5 business days (excluding weekends and holidays) after receiving your payment confirmation email.
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